Healthcare Team Training
Welcome. Anticipate. Relate. Make it Memorable.
Exceptional care starts with exceptional interactions. Hospitality Health now offers dynamic training sessions designed to elevate the patient experience across your organization.
Our 60–75 minute interactive sessions are offered in-person or virtually and include branded tip sheets, team exercises, and a post-training action plan. Each session is fully customizable to fit your team’s size and specific needs, ensuring a tailored and engaging experience.
Face-to-Face Interaction Training: Perfect for front desk, medical assistants, and office staff who interact with patients in person. We cover everything from first impressions to service recovery and presence in high-stress moments.
Phone Etiquette Training: Teaches how to create warmth, clarity, and efficiency over the phone. Ideal for schedulers, receptionists, or call center teams who set the tone for the patient’s first experience with your practice.
A Smart Investment in Your People
Let’s elevate the way patients feel — from the first call to the final follow-up.
Ideal for front desk staff, medical assistants, and anyone greeting patients in person. Topics include first impressions, non-verbal communication, service recovery, and presence during high-stress moments.
Training Topics Include:
- How to anticipate patient needs before they’re voiced
- Creating a personalized experience at every touchpoint
- Tone, language, and body language that build patient trust
- Service recovery: what to do when things go wrong
- The WARM Approach to every interaction: Welcome. Anticipate. Relate. Make it Memorable.
Patients are investing more than ever in their care — through time, trust, and cost. Make sure the experience matches the quality of medicine you deliver.
Tailored for Your Team’s Real-World Challenges
Investing in your team is investing in your patient experience. These sessions leave your staff empowered, aligned, and ready to deliver outstanding service with confidence and compassion—every single day.
Let’s talk about how we can elevate your patient experience with a free consultation.