Privacy Policy
Last Updated: September 13, 2026
Hospitality Health respects your privacy and understands the importance of protecting personal and health-related information. This Privacy Policy explains how we may collect, use, disclose, and safeguard information when you visit our website, contact us, or use our healthcare navigation, concierge, or training services.
By using our website or providing information to Hospitality Health, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
The information Hospitality Health collects depends on how you interact with us and which services you use.
This information may include:
- Name, phone number, email address, and other contact information
- Information submitted through website forms
- Appointment and scheduling information
- Healthcare provider and healthcare facility information
- Insurance and benefits information
- Information necessary to assist with healthcare navigation or care coordination
- Information regarding healthcare needs that you voluntarily provide
- Communications between you and Hospitality Health
- Employer or organizational information when services are provided through a business
- Website usage and technical information, such as browser type, device information, IP address, and pages visited
We seek to collect only information reasonably necessary to provide our services, communicate with clients, operate our business, and improve the user experience.
2. How We Use Your Information
Hospitality Health may use information to:
- Respond to inquiries and consultation requests
- Provide healthcare navigation and concierge services
- Schedule and coordinate healthcare appointments
- Communicate with healthcare offices and providers at your direction or as authorized
- Assist with insurance verification and coordination
- Help identify appropriate healthcare providers or specialists
- Provide appointment reminders and follow-up support
- Communicate with clients about services and ongoing requests
- Administer services provided through participating employers or organizations
- Provide team training and organizational services
- Improve our website, services, and client experience
- Maintain appropriate business and administrative records
- Comply with applicable legal and regulatory obligations
We do not use personal health information to provide medical diagnoses or treatment recommendations.
3. Healthcare and Sensitive Information
Because of the nature of our services, clients may provide Hospitality Health with sensitive personal or health-related information.
We recognize the importance of handling this information responsibly and use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information and our services.
Clients should provide sensitive information only through communication methods designated by Hospitality Health for that purpose.
Please do not submit detailed medical records, Social Security numbers, insurance identification numbers, payment information, or other highly sensitive information through a general website contact form unless specifically instructed to do so.
4. HIPAA and Protected Health Information
Certain health information may be subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and related regulations depending on the circumstances in which Hospitality Health receives, maintains, uses, or discloses that information and the capacity in which Hospitality Health is acting.
Not all health-related information is automatically considered Protected Health Information (“PHI”) under HIPAA, and not every organization that handles health-related information is a HIPAA-covered entity.
Where Hospitality Health is subject to HIPAA or contractual obligations involving PHI, we will handle applicable information in accordance with those requirements.
If a separate Notice of Privacy Practices, Business Associate Agreement, authorization, client agreement, or other privacy document applies to particular information, that document may provide additional rights, restrictions, or requirements.
5. Sharing Information to Provide Our Services
Providing healthcare navigation often requires communication with third parties.
At your direction, with your authorization, or as otherwise permitted by applicable law, we may share relevant information with parties such as:
- Physicians and healthcare practices
- Hospitals and healthcare facilities
- Specialists
- Laboratories and diagnostic facilities
- Insurance companies and benefits administrators
- Other healthcare-related organizations involved in coordinating your care
- Service providers that assist Hospitality Health in operating its business
We seek to limit information shared to what is reasonably necessary for the applicable purpose.
Hospitality Health does not sell personal health information.
6. Employers and Organizations
Hospitality Health may provide healthcare concierge services as a benefit offered through an employer or organization.
We understand that employees should be able to seek healthcare navigation support with appropriate privacy.
The information an individual shares while seeking personalized healthcare assistance will not automatically be treated as information belonging to that individual’s employer merely because the employer sponsors or pays for access to Hospitality Health.
Hospitality Health may provide employers with administrative, utilization, or aggregated information when appropriate and permitted by applicable agreements and law. Any sharing of individually identifiable health information will be subject to applicable permissions, contractual requirements, and privacy laws.
7. Cookies, Analytics, and Website Technologies
Our website may use cookies and similar technologies to operate the website, understand how visitors interact with it, improve performance, and measure marketing effectiveness.
Depending on the technologies used on our website, third-party services may collect information such as:
- IP address
- Browser and device information
- Pages viewed
- Approximate location
- Referring websites
- Dates and times of visits
- Interactions with website features
Visitors can typically control cookies through their browser settings. Disabling certain cookies may affect website functionality.
If Hospitality Health uses third-party analytics, advertising, scheduling, form, or similar technologies, information collected through those services may also be governed by the privacy policies of those providers.
8. Data Security
Hospitality Health takes reasonable steps to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
However, no website, email system, electronic transmission, or information storage method can be guaranteed to be completely secure. You should use appropriate care when transmitting sensitive information electronically.
9. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and administrative records, fulfill contractual obligations, resolve disputes, comply with applicable laws, and protect legitimate business interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
10. Your Privacy Choices
Depending on the information involved and applicable law, you may contact Hospitality Health to request that we:
- Update or correct certain personal information
- Explain how certain personal information is being used
- Stop certain marketing communications
- Address questions or concerns regarding your information
Additional rights may apply when information is subject to HIPAA or other privacy laws.
We may need to verify your identity before fulfilling certain privacy requests.
11. Email and Electronic Communications
If you provide us with an email address or phone number, we may use it to respond to inquiries, coordinate services, provide requested information, or communicate regarding your relationship with Hospitality Health.
Standard email and text messaging may not always provide an appropriate level of security for highly sensitive healthcare information. Clients should follow instructions provided by Hospitality Health regarding secure communications when applicable.
12. Children’s Privacy
Our website is not intended to independently solicit personal information directly from children under 13.
Hospitality Health may assist parents, guardians, or authorized individuals with navigating healthcare services for children. Information concerning minors will be handled in accordance with applicable law and appropriate authorization requirements.
13. Third-Party Websites
Our website may contain links to healthcare providers, insurance companies, healthcare facilities, or other third-party websites.
Hospitality Health is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of websites they visit.
14. Changes to This Privacy Policy
Hospitality Health may update this Privacy Policy periodically to reflect changes in our services, website technologies, business practices, or legal requirements.
When changes are made, the “Last Updated” date at the top of this policy will be revised.
15. Contact Us
If you have questions about this Privacy Policy, the information Hospitality Health maintains, or our privacy practices, please contact us using the contact information provided on our website.
Hospitality Health
South Florida